Services


Database Management

Our services include:
  • Strategic database acquisition
  • Database management and qualification
  • Lead generation and follow-up
  • Inbound call processing
  • Fulfillment services
  • Marketing research and data analysis


Call Center Dialing

Lead Source Call Center is a fast growing business call center providing high quality call center services from our state of the art call center based in Cincinnati, Ohio.

Lead Source Call Center specializes in all forms of call center outsourcing services including inbound and outbound calling campaigns to help our clients better utilize their time, money and resources. We partner with you to provide you the entire spectrum of call center services using our experience, industry insights and proven, repeatable methodologies.

Lead Source Call Center has the resources, technology and operational expertise in place to help companies expand globally and exceed their customer sales, service and marketing expectations.

Lead Source Call Center offers the satisfaction that comes from working with a technologically sound business partner who is committed to investing in people, processes and technology, ensuring the highest levels of performance. We are committed to building business solutions and services to ensure client success.




Exclusive Lead Generation

Lead Source Call Center specializes in lead generation, appointment scheduling, research surveys and debt collection. Our marketers have the experience and professionalism to represent your company professionally while helping to boost your sales. Our leads can be delivered as a "live" transfer, via email or fax.

Or if you prefer, our marketers can pre-screen your prospects and schedule appointments on your behalf. This eliminates the hassle of cold calling and allows you to meet with prospects that are truly interested in your product or service, thus increasing your sales performance.




Political Dialing

It's Election Day. The polls close in four hours. The campaign manager calls frantically--Voter turnout is light in the candidate's home county. Call voters now. At another campaign, the campaign officials are concerned about the opponent's negative radio ads. Change the script now.

These are typical challenges for a political telemarketing firm, which must respond to the high volume and highly volatile nature of today's political campaigns.

The bottom line: telemarketing is an essential element of any well-executed political campaign.

Telemarketers place initial identification calls to determine which voters will participate in a primary or regular election, the level of support for each candidate, who the undecided voters are and which issues are most important to these voters. Telemarketers can note these responses and then store the information in a database for personalized follow-up. Follow-up can include targeting specific groups with personalized direct mail letters. These letters can ask and answer important questions, such as: Are you worried about crime? Our candidate is committed to reducing crime. Are you worried about the quality of public education? So is our candidate.

And follow-up advocacy calls can be made to undecided voters to win their support by addressing issues important to them. These personalized and issue-specific approaches are more effective than television or radio advertising because they allow the addressing of individual voter concerns that too-general television and radio advertising cannot address. And telemarketing reduces the wasted circulation inherent in broadcast or print advertising, since opponents of a particular candidate were deleted from the list in the identification call. Telemarketing offers responsiveness that no other medium can provide.

As issues change, the telemarketing effort can be increased, decreased, changed or initiated based on campaign dynamics. Calls can be timed for the critical days before an election--the Saturday, Sunday and Monday prior to voting day when weather problems, headlines or other unexpected happenings make mandatory the need for ongoing and interactive voter communication. Direct mail, newspapers, television and radio advertising do not provide this flexibility, interaction and timed message delivery.


Market Research

Lead Source Call Center staff can help any company interested in retaining customers develop a questionnaire to let you know how customers evaluate your product or service. We can provide one-time surveys targeting a specific product or regularly timed surveys to track your performance over time. Consumer surveys and market research get you accurate, fresh information directly from the source. Market research is one of the most valuable tools to evaluate your company's customer service levels. Ultimately, it lets your customers know that you care. Surveys can be administered online or by telephone.

  • Seminar & Conference Evaluation Surveys
    Most companies spend a lot of time, effort and energy into attracting clients and prospects to their hosted seminars but don't follow up on the effectiveness of the event. Evaluations allow you to know how your clients truly perceive you, your company and your products and services and you will gain a strong understanding of the effectiveness of your message.

  • Customer Opinion Surveys
    How does your customer perceive you? Companies should conduct a Customer Opinion Survey at least every six months in order to maximize marketing results among their best customers, locate new markets or "lost" markets and be one step ahead of their competition. Lead Source Call Center can issue paper surveys and online surveys which can be conducted with a current customer on site, administered by an on site employee or remote via the Internet. Capturing your customer's opinions while their experiences are fresh can give you a wealth of detailed feedback.

  • Employee Survey
    Studies show that how your internal customer perceives your company has an enormous impact on how your EXTERNAL customer perceives your company. This is a valuable tool in ensuring Total Customer Satisfaction. It is even more valuable when conducted as a part of the Current Customer Opinion Survey.

  • Blind Studies
    We can contact a random sampling of current or past customers that may use competitive products and/or services. When conducting a "Blind" Study we will not divulge the name of the client who is paying for the survey. Therefore, the results will be unbiased and respondents may be more open and honest with overall ratings and comments regarding you and your competitors.


Order Fulfillment


Order Fulfillment Success in the realm of direct response and e-commerce requires more than an appealing TV commercial, Web site or a compelling advertising campaign. Attracting customers is important, but delivering an enjoyable, hassle-free buying experience is another key factor. Online fulfillment is a cornerstone of direct response and e-commerce, encompassing all of the steps involved in purchasing a product, from order placement and billing to packaging, shipping, and customer service and support beyond the product purchase.

 

Lead Source Call Center reps can handle all aspects of the consumer buying process and represent your company in a cost effective, yet professional, manner.



Inbound Call Center

Our inbound telemarketing services include direct response order acceptance and fulfillment, and 800 customer service and product support.
  • Our customer service and support pricing model is based solely on customer activity time
  • Our fulfillment services pricing model is based solely on shipping quantities
  • Flexible billing schedules
  • Designed for the small-to-medium sized consumer products company wishing to deliver a high level of service, support and fulfillment options to their customers.